Failed Transactions

 

This is when your account is debited for a transaction without you/beneficiary receiving the intended value. It happens when:

  • The ATM does not dispense cash to you but your account is debited for the requested amount.
  • The ATM does not dispense the total amount requested by you but your account is debited for the requested amount
  • The POS/WEB declines your transaction but your account is debited for the amount
  • Fund Transfers/Request for airtime/payment for services fails on any e-channel but your account is debited
Failed Transaction Form